Return & refund policy

15-Day Return & Refund Policy

15-Day Return Policy

We want you to love what you wear! If you are not completely satisfied with your purchase, you may request a return or exchange within 15 days of receiving your order.

To be eligible for a return:

  • Items must be unworn, unwashed, undamaged, and free of odors (such as perfume or detergent).

  • Items must remain in their original condition with all original tags attached and original packaging included.

  • Final sale items, swimwear, and intimate apparel (undergarments) are non-returnable due to hygiene reasons.

Incorrect, Damaged, or Defective Items

If you received an incorrect size, wrong item, or a damaged/defective garment, please contact us within 15 days of delivery. Please send an email to support@gos-usa.com with your order confirmation number and clear photos showing the issue or defect. Once verified, we will arrange a free replacement or issue a full refund at no extra cost to you.

Missing Items

If any item is missing from your package, please notify our Customer Care Team at support@gos-usa.com within 15 days of delivery. Include your order confirmation number in the subject line so we can locate your order details and dispatch the missing garment immediately.

Exchanges & Return Shipping

  • Exchanges: Need a different size or color? Contact us at support@gos-usa.com, and we will assist you with the exchange process.

  • Return Shipping Costs: Unless the return is due to a defect or our shipping error, customers are responsible for return shipping costs. Shipping fees are non-refundable.

How to Initiate a Return

  1. Email support@gos-usa.com with your Order Confirmation Number in the subject line.

  2. State the reason for your return (e.g., size change, defect) and attach clear photos if applicable.

  3. Our Customer Care Team will review your request and send you the return shipping address along with detailed return instructions.

Note: We strongly recommend using a trackable shipping service when returning items, as GOS US is not responsible for return packages lost or damaged in transit.